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Ways You Can Help Your Hotel Employees Learn on the Job

By Thomas Dube posted 03-21-2021 10:56 PM

  

On-the-job training is a great way to empower staff while encouraging growth and effectiveness in their role. By offering opportunities to learn while they work, employees are encouraged to stay, which significantly reduces turnover. A great motivator for learning on-the-job is the opportunity to elevate their pay grade.

Learning on-the-job can help encourage workplace satisfaction and personal growth. These factors will positively impact their interaction with guests, which is especially important in the hospitality industry. Here are some of the ways you can encourage your staff to learn on-the-job.

Offer training from the start

Employees won’t know they can learn on the job unless learning resources are made available from the start. To encourage participation, the staff should be made aware of the opportunities available to them. Strong candidates should be identified and approached early on to encourage their participation.

Jacaruso online hotel sales training is the easiest way to increase RevPAR. Jacaruso’s interactive, virtual courses range from quick 5-minute lessons that can help you get your team’s day started to 45 minutes of instructor-led training for more in-depth sessions. Their Accelerate program will help you procure customers traveling today and boost your hotel’s service delivery. 

Coaching style management

A successful sports coach builds a team using his eye for strengths and weaknesses, so too a hotel manager can build a strong team with their staff. By choosing a coaching management style, you can get the most out of your staff because you know what they’re good at and what motivates them. 

This style of management is great for encouraging staff. When they feel supported, they are more willing to engage with you. You can approach each employee in the best way to get a positive response. You will also be able to see where they are better suited in your team if needs be. 

Focus on improving soft-skills

Soft-skills are notoriously overlooked in the workplace unless a lack thereof results in oversight or misconduct of some kind. The truth is, soft-skills like communication, problem-solving, and leadership take years to learn and perfect and they are what most successful businesses built their foundation on.  

Training these soft-skills through short seminars or training days can help to improve and encourage the active use of these skills on-the-job. It’s one of the most important things any company can encourage their staff with and it can be very rewarding for those looking to move up into senior leadership roles. 

Encourage personal development

For most employees, work and their personal lives are two different ventures. Learning on-the-job might not be everyone’s goal, so employees should feel that they’re encouraged to pursue all kinds of personal development. Whether this is done with work or in their personal life, learning and growth should be praised and celebrated

Your role in their career is to push them in the right direction. If your staff is encouraged to grow within the company, they are more likely to push themselves to participate in training and personal development exercises. They will be happier at work, which will improve their interactions with customers and their team. 

Incentivize learning

Find creative ways to incentivize learning across your hotel. Make it fun for employees to engage with the kind of learning you would like to provide. By finding different ways to encourage learning, you will find more employees wanting to participate. 

Everyone does things for different reasons and your management style will come in handy when trying to find ways to incentivize your staff. It’s also good to remember that not everyone has the same motivations at the same time. Some will take longer than others to get to where they want to be, so learning across the board may not be consistent.

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